Q: What are the benefits of using an agency?
- Insured with professional social services liability insurance
- Safe and comfortable
- Flexibility
- Meets Supervised Visitation Network standards
- Unbiased
- Educated in trauma informed methodology – strives to improve skills with annual CEU’s.
- Servicing as a member of the continuum; providing resource referrals through community partners and ensuring continuity of services in the event of interruption by agency, monitor, or participants ability
- Core values: Respect, Integrity, Ethical behavior, and Excellence in service: Clear, understandable language to inform clients of the purpose of services, risks, limitations related to services, relevant costs, reasonable alternatives, consequences, client’s right to refuse or withdraw consent, and the time frame covered by consent
- Protection of clients interests: Protection of client’s and colleagues confidentiality and informs clients of their rights to privacy and the limits of confidentiality when receiving supervised parenting services. Agency does not discuss confidential information in public settings, maintains records and electronic transmissions safely, careful when relaying one message to another participant from another
- Knowledge and practices diversity: understands culture and its function in society and the effects on human behavior
- Recognizes strengths of participants
- Open and honest communication with all participants; including children [articulated based upon their developmental level]
- Services performed in the language utilized by the family; Professional bi-lingual monitors, translators and or interpreters
- Sliding fee scale for qualified applicants
Q: What activities are allowed when a parent is participating in supervised parenting time?
A. The time allotted for the non-residential’s parenting time is a designated time to safely parent within appropriate positive parameters, without interruption from biases of the other party. In addition, the reason the judge ordered the supervision (e.g. suspected sexual abuse), the parent’s skill/ability, the size of the group and the age of the child(ren) will assist in determining if any special request activities are possible. We thoroughly examine the Judge’s order to determine if any specific activities or acts are restricted.
Q. Do you have a cap on hours?
A. No, we are able to accommodate most schedules (with either one monitor or split between multiple monitors based on number of consecutive hours requested).
Q. Do you go outside; e.g. to splash pads, parks?
A. Within visual, hearing access to child, health & safety parameters, dependent upon parents’ enhanced capacities/skills and court orders we may be able to occasionally accommodate a specialty location. Be aware weather, location, family, and monitor ability will play a role in decisions of location requests.
Q. Do you have a facility?
A. Yes; We have comfortable home-like suites to facilitate your supervised visitations at 112 N. Central Av, Phoenix, AZ 85004. We will also (as allowed by courts) travel to your home or a safe community location to conduct parenting time.
Q. Do you write reports?
A. Yes, as professional monitors, concise thorough observation notes are taken at every parent-child encounter and copies are supplied directly to the court.
Q. What areas do you cover [travel to]?
A. We service the entirety of Arizona.
Q. Are you mandatory reporters?
A. Yes, we are mandated reporters.
Mandated reporters are required by law, as defined by ARS 13-3620, to report all concerns of child abuse or neglect.
https://dcs.az.gov/services/suspect-abuse-report-it-now